Refugee Settlement Coordinator

Role: Refugee Settlement Coordinator (Reception Homes)
Position Type: Full-time (37.5 hours/week)
Compensation: $54, 888 / Annually
Reports to: Senior Program Manager, Reception Homes
Start Date: April 1st, 2026

About this role

The Refugee Settlement Coordinator (RSC) - RH is responsible for the daily operations, service delivery, and resident support at one of Matthew House Ottawa’s Reception Homes. Reporting to the Senior Manager: Reception Homes, this role ensures that each home operates efficiently and safely, aligns with the mission and values of MHO, and supports residents with dignity and compassion. The RSC plays a key role in intake coordination, resident care, volunteer supervision, and general household management.

Key Outcomes & Responsibilities

1. Operations and Household Management

Outcome: The home runs smoothly and supports a safe, clean, and welcoming environment for all residents.

• Oversee daily operations of the reception home, including maintenance, cleanliness, safety, and supplies.

• Manage household logistics such as groceries, inventory, and upkeep of equipment.

• Ensure timely response to maintenance and facility-related issues.

• Follow and monitor established fire safety requirements.

• Maintain the overall comfort, order, and functionality of the house.

2. Resident Support & Case Management

Outcome: Residents receive comprehensive support and are well-integrated into the community.

• Welcome and orient new residents under established intake procedures.

• Conduct regular check-ins with each resident to assess well-being and progress.

• Provide information and referrals to community services, including healthcare, legal aid, and immigration support.

• Maintain accurate and up-to-date resident records in accordance with MHO’s data management systems.

• Offer emotional support with empathy and cultural sensitivity.

• Work with transition house and housing support staff to facilitate resident move-outs when direct support is no longer needed.

3. Volunteer & Staff Coordination

Outcome: Volunteers and staff are effectively trained, supported, and engaged.

• Supervise and support volunteers and staff working within the home.

• Train new volunteers and placement students/interns to ensure quality service delivery.

• Collaborate with the Volunteer Coordinator for recruitment and scheduling.

• Delegate responsibilities and foster a positive and inclusive team environment.

4. Administrative Duties & Financial Oversight

Outcome: Administrative tasks are completed accurately and on time, supporting smooth program

operations.

• Manage petty cash, receive and bank donations or payments.

• Respond to calls and emails in a timely and professional manner.

• Maintain digital and paper records in line with privacy and confidentiality standards.

• Provide reports and updates to the Senior Manager: Reception Homes as required.

5. Program Support & Collaboration

Outcome: Contribute meaningfully to the broader goals of the Refugee Services program.

• Participate in team meetings, training sessions, and cross-program initiatives.

• Identify and communicate needs, challenges, and suggestions to improve program delivery.

• Uphold MHO’s mission, vision, and values in all resident interactions and team collaborations.

Qualifications & Experience

  • Education: Post-secondary education in Social Services, Human Services, or a related field.

  • Experience: Minimum 1 year working with refugees or in a residential support role.

  • Knowledge: Familiarity with Ottawa’s social service and immigration systems.

  • Communication: English required and French preferred; other languages are an asset.

  • Technical Skills: Proficiency in MS Office (Word, Excel, Outlook, OneNote); data entry experience.

  • Interpersonal Skills: Strong empathy, conflict resolution, and communication skills.

  • Compliance: Valid Police Records Check (Level 3 – Vulnerable Sector).

  • Independence: Ability to work with minimal supervision while collaborating as part of a diverse team.

Other Requirements

  • Ability to work occasional evenings or weekends based on operational needs.

  • Willingness to adhere to confidentiality and safeguarding policies.

  • In-person role at a Matthew House Ottawa reception home.

  • May involve extended hours or on-call responsibilities in emergencies.

  • Collaborative and diverse team environment focused on refugee support.

  • Other Duties as deemed required by the Senior Manager: Reception Homes.

  • Performance Metrics & Success Indicators

  • Resident Well-being: Residents feel supported, safe, and able to progress toward independence.

  • Operational Smoothness: House remains organized, stocked, and problem-free.

  • Data & Records: Resident files are complete, accurate, and up to date.

  • Team Collaboration: Positive feedback from staff, volunteers, and peers.

  • Program Participation: Engagement in program planning and team activities.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. 

 

Please email your resume to HumanResources@matthewhouseottawa.org, an expression of interest clearly addressing how you meet the requirements and can carry out the essential functions of this position. Applications will be considered on a rolling basis.

About Matthew House Ottawa

Since 2010, Matthew House Ottawa has welcomed and supported hundreds of refugee claimants, and provided quality used furniture to 7000 families in need. Matthew House Ottawa’s name derives from our Christian roots: we are motivated by our desire to feed, clothe and shelter the strangers in our midst and to serve people who can use our help.

Vision

Matthew House Ottawa is a faith-based, transformative model of excellence caring for Ottawa’s marginalised population.

Mission

Matthew House Ottawa is a faith-based, volunteer-driven, charitable organization that helps Ottawa’s marginalised population to establish connected, safe, healthy, and dignified homes within our community. We do this by:

  • Providing shelter, food and refugee settlement assistance, including volunteer opportunities, in a family atmosphere to refugee claimants so that they may begin their journey to independence as members in Canadian society; and,

  • Distributing quality used furniture and household goods to Ottawa’s marginalised population

Values Statement

Faith Based: We live by our Christian faith and care for the stranger in response to God's call (Matthew 25:35).

Loving Service: This ministry seeks to express loving service towards each person we serve, do justice, love mercy, and walk humbly with God.

Compassionate: We are passionate, caring, and enthusiastic in support of people's needs and seek to express a ministry of loving service toward each person we serve.

Respecting Human Dignity: We believe in respecting the value and dignity of each person receiving our services and those who serve in this ministry.

Engaging Community: We believe in building relationships with individuals, groups and other organizations to create fellowship and mutual support to help those in need.

Building Community: We believe in helping our clients to integrate into their new community to build a happy, healthy home, live in personal safety, and achieve their potential within our society.

Accountable: We are accountable to our clients, volunteers, and community partners and treat all who come in contact with this ministry with integrity, fairness, consistency, and honesty.

Environmentally Conscious: We encourage waste reduction, reuse, and recycling through our programs to promote healthy environments.