Program Assistant, Transition Homes

Role: Refugee Services Program Assistant, Transition Homes
Position Type: Full-Time (37.5 hours per week) 
Compensation: $42,900/year
Location: Ottawa, ON
Reports to: Assistant Program Manager
Application Deadline: Applications will be considered on a rolling basis until position is filled.
Start Date: ASAP

About Matthew House Ottawa

Since 2010, Matthew House Ottawa has welcomed and supported hundreds of refugee claimants, and provided quality used furniture to 7000 families in need.

About this role

As a Program Assistant: Transition Homes, you will be an important addition to the work of Matthew House Ottawa, by assisting the Assistant Program Manager in day-to-day tasks required for the efficient and effective operation of our Transition Homes for refugees. The Program Assistant for Transition Housing will focus on the operations of the various locations of MHO transition homes. 

You would be asked to:

  • Collaborate with the refugee services team to provide comprehensive support to residents transitioning into independent living.

  • Ensure timely follow-up with transition home residents regarding monthly rent payments to maintain financial stability.

  • Supervise household maintenance activities, leveraging the support of maintenance staff and volunteers to uphold the upkeep and safety of our transition homes.

  • Contribute to the successful delivery of programs by actively participating as a vital member of the refugee services team.

  • Facilitate the seamless integration of new residents by implementing established intake procedures and providing necessary support.

  • Coordinate with House Managers to strategize and execute resident transitions from reception homes to transition homes, ensuring a smooth and supportive process.

  • Oversee household management logistics, including procurement of supplies and coordinating logistical needs for residents.

  • Maintain prompt and efficient communication by responding to emails in a timely manner.

  • Fulfill administrative duties and any other tasks delegated by the Assistant Program Manager to ensure the smooth operation of transition homes and refugee services.

  • Maintain comprehensive record-keeping practices and accurately report statistics related to resident demographics, progress, and program outcomes.

Essential Requirements: 

  • Post-Secondary education in Social Services or related discipline (preferred).

  • Proven experience in client support or customer service.

  • Excellent people skills.

  • The ability to practice patience with a non-judgmental attitude.

  • Knowledge of the social services sector in Ottawa.

  • Fluent in English (required); ability to communicate in French and other languages an asset.

  • Proficiency in MS Office suite (Word, Excel, Outlook, OneNote).

  • Police Records Check (Level 3 - Vulnerable sector check).

  • Ability to solve routine problems.

  • Attention to detail and ability to respect and follow established systems.

  • Ability to work independently but also to thrive in a diverse team.

  • Passion for the vision, mission, and values of Matthew House Ottawa.

Skills:

  • Organization

  • Effective communication

  • Time management

  • Cultural sensitivity

  • Handy (ability to do simple repairs/maintenance, is an asset)

Work environment:

  • You will work with a small team of committed and passionate individuals to run the refugee services program 

  • You will be required to work in person with refugees who recently arrived in Canada 

  • You may be required to work extended hours to take care of any emergencies 

  • A valid driving license and access to a personal vehicle is an asset 

  • You must be fully vaccinated for COVID-19 

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. 

 

Please email your resume to HumanResources@matthewhouseottawa.org, an expression of interest clearly addressing how you meet the requirements and can carry out the essential functions of this position. Applications will be considered on a rolling basis.

Matthew House Ottawa’s name derives from our Christian roots: we are motivated by our desire to feed, clothe and shelter the strangers in our midst and to serve people who can use our help.

Vision

Matthew House Ottawa is a faith-based, transformative model of excellence caring for Ottawa’s marginalised population.

Mission

Matthew House Ottawa is a faith-based, volunteer-driven, charitable organization that helps Ottawa’s marginalised population to establish connected, safe, healthy, and dignified homes within our community. We do this by:

  • Providing shelter, food and refugee settlement assistance, including volunteer opportunities, in a family atmosphere to refugee claimants so that they may begin their journey to independence as members in Canadian society; and,

  • Distributing quality used furniture and household goods to Ottawa’s marginalised population

Values Statement

Faith Based: We live by our Christian faith and care for the stranger in response to God's call (Matthew 25:35).

Loving Service: This ministry seeks to express loving service towards each person we serve, do justice, love mercy, and walk humbly with God.

Compassionate: We are passionate, caring, and enthusiastic in support of people's needs and seek to express a ministry of loving service toward each person we serve.

Respecting Human Dignity: We believe in respecting the value and dignity of each person receiving our services and those who serve in this ministry.

Engaging Community: We believe in building relationships with individuals, groups and other organizations to create fellowship and mutual support to help those in need.

Building Community: We believe in helping our clients to integrate into their new community to build a happy, healthy home, live in personal safety, and achieve their potential within our society.

Accountable: We are accountable to our clients, volunteers, and community partners and treat all who come in contact with this ministry with integrity, fairness, consistency, and honesty.

Environmentally Conscious: We encourage waste reduction, reuse, and recycling through our programs to promote healthy environments.