FREQUENTLY ASKED QUESTIONS

WHO ARE WE

Furniture Bank is a program of Matthew House Ottawa, a registered charity.

Furniture Bank redistributes gently used furniture and housewares from the community to families and individuals experiencing furniture poverty. You can learn more about Matthew House Ottawa here and about Furniture Bank here.

HOW MUCH DOES A PICKUP COST?

To cover the cost of the pickup, our competitive furniture removal pricing starts at $150 and is based on the size of your items and the number of pieces. As a charitable service, we don’t charge HST on our pickups and you will receive a charitable tax receipt for the value of your items. Request a pickup today for your free estimate.

WHY DO WE CHARGE FOR PICKUP?

The funds collected from the fees we charge for our removal services go back into the organization to support our mission of ending furniture poverty.

These fees allow us to put our trucks on the road, maintain our warehouse space, and provide gently used furniture to families in need. When you pay our competitive rates for our professional removal services, you are diverting furniture from the landfill and helping make a house a home.

As a bonus, we provide you with a charitable tax receipt for your contribution.

WHAT DAYS DO YOU PICKUP FURNITURE?

 Furniture pickup days are Monday to Friday, between 10am and 4pm.

WHERE DO YOU PICKUP FURNITURE?

See map below. We pickup in:

• West/central Ottawa (in red) on Mondays and Wednesdays

• East Ottawa (in green) on Tuesdays and Thursdays

• South Ottawa (in blue) on Fridays

* note that we will consider large pickups outside the highlighted areas, extra charges may apply. Please reach out to furnituredonations@matthewhouseottawa.org to inquire!

WHEN DO I GET MY CHARITABLE RECEIPT?

Your receipt will be prepared and sent out within 3-8 days of your donation pickup (by email if we have one on file, by mail if not).

How is my tax receipt amount determined?

The total amount on your tax receipt is determined based on a predetermined list of values for each type of item. Unfortunately our team does not have the capacity to create personalized receipts based on the age, value, quality, etc. of your individual items. Instead, we use the list of values with the corresponding type of item. This system is consistent and used across all Furniture Bank Network organizations.

Please reach out to furnituredonations@matthewhouseottawa.org if you have any further questions about your charitable tax receipt.