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Job Title: Program Coordinator, Refugee Services

Position Type: Full-time, permanent

Salary: $40,000-$50,000 (dependent on experience), with benefits

Location: Ottawa

Reports to: Executive Director

Application Deadline: Applications will be considered on a rolling basis until position is filled. Ideal start date is January 1st, 2019 (or before).

Since 2010, Matthew House Ottawa has housed hundreds of refugee claimants, and provided free, quality used furniture to about 5000 families. We have done this as a large, dedicated team of volunteers and a small handful of employees, with a lot of passion and commitment.

The role of the Program Coordinator, Refugee Services is to plan, execute, and oversee program at the Matthew House Ottawa: Refugee Services while maintaining an atmosphere that supports the mission, values and Christian ethos of the organisation. This includes acquiring resources and coordinating the efforts of staff, interns and/or volunteers in order to deliver services according to resident and organizational needs. The Program Coordinator seeks to achieve program objectives and oversee quality control throughout the programming cycle.

A smaller but important component of this role will be taking the lead in coordinating communications and/or church engagement for Matthew House Ottawa.

The Program Coordinator must adhere to the vision, mission and values of Matthew House Ottawa.

Areas of Focus - Allocation of Time 

  • Settlement process for incoming residents (e.g. intake, hearings, appeals, liaising with external community contacts) - 30% 

  • Staff and/or volunteer coordination (e.g. delegation of tasks, communication) - 20% 

  • Supporting refugee claimants/residents (e.g. conflict resolution; crisis management; spiritual guidance/help) - 15%

  • Communications and/or church engagement (on behalf of Matthew House Ottawa) - 15%

  • Overseeing management of household - 10% 

  • Program adjustments and streamlining documentation processes - 10% 

Essential Job Functions (including but not limited to): 

  • Overseeing and coordinating Refugee Services programming

  • Leading new residents through the intake process

  • Assisting new residents to connect with various community agencies

  • Screening and recruitment of potential volunteers

  • Overseeing volunteers and coordinating volunteer schedules

  • Effectively communicating project expectations to volunteers in a timely and clear fashion

  • Delegating tasks and responsibilities, when appropriate

  • Coaching, mentoring, motivating and supervising volunteers, influencing them to positive action and accountability for their assigned work

  • Developing best practices and tools for project execution and management

  • Providing oversight and management of the practical day to day operations of the residence (e.g. banking, liaising with tradespeople etc)

  • Support residents as in their transition into housing after Matthew House.

  • Supporting MHO broader goals by taking a lead in communications and/or church engagement


  • Educational background in social services, social sciences or a related field

  • Significant experience (ideally 3-5 years) working with marginalised peoples

  • Ability to thrive without direct supervision

  • English (speak, read, write) and French (speak)

  • Knowledge of Immigration and Refugee Protection Act

  • Demonstrated cultural sensitivity

  • Experience supervising staff and/or volunteers

  • Current Vulnerable Sector Police Records

  • Check Valid G class driver’s license

  • Access to a vehicle 

Highly Desirable:

  • Experience working with refugee claimants

  • Experience at management level

  • Experience working with social services specific to Ontario

  • Knowledge of the Ottawa rental housing market and negotiating with landlords

  • Experience dealing with and resolving conflicts

  • Background in communications and/or church engagement (stakeholder engagement, social media, public speaking, etc.)

  • Language other than English or French

Additional Competencies: 

  • Ability to effectively prioritise competing tasks

  • Ability to adapt to a fluid workplace environment

  • Ability to implement effective conflict resolution skills

  • Computer literacy in Microsoft Office suite 


  • Frequent local travel

  • Ability to work irregular hours if necessary

  • Occasional evening and weekend engagements

  • Ability to deal with emotional stress of residents

Please email a cover letter and cv to clearly addressing how you meet the requirements and can carry out the essential job functions of this position. Applications will be considered on a rolling basis.

Matthew House Ottawa’s name derives from our Christian roots: we are motivated by our desire to feed, clothe and shelter the strangers in our midst and to serve people who can use our help.


Matthew House Ottawa is a faith-based, transformative model of excellence caring for Ottawa’s marginalised population.


Matthew House Ottawa is a faith-based, volunteer-driven, charitable organization that helps Ottawa’s marginalised population to establish connected, safe, healthy, and dignified homes within our community. We do this by:

  • Providing shelter, food and refugee settlement assistance, including volunteer opportunities, in a family atmosphere to refugee claimants so that they may begin their journey to independence as members in Canadian society; and,

  • Distributing quality used furniture and household goods to Ottawa’s marginalised population

Values Statement

Faith Based: We live by our Christian faith and care for the stranger in response to God's call (Matthew 25:35).

Loving Service: This ministry seeks to express loving service towards each person we serve, do justice, love mercy, and walk humbly with God.

Compassionate: We are passionate, caring, and enthusiastic in support of people's needs and seek to express a ministry of loving service toward each person we serve.

Respecting Human Dignity: We believe in respecting the value and dignity of each person receiving our services and those who serve in this ministry.

Engaging Community: We believe in building relationships with individuals, groups and other organizations to create fellowship and mutual support to help those in need.

Building Community: We believe in helping our clients to integrate into their new community to build a happy, healthy home, live in personal safety, and achieve their potential within our society.

Accountable: We are accountable to our clients, volunteers, and community partners and treat all who come in contact with this ministry with integrity, fairness, consistency, and honesty.

Environmentally Conscious: We encourage waste reduction, reuse, and recycling through our programs to promote healthy environments.