Job Title: Operational Intern – Warehousing (OIW)

Department: Furniture Bank (MHO:FB)

Reports: Program Director (MHO:FB), Operational Assistant (MHO:FB)

Hours and Wages: 30 hours/week, $14/hour

Requirements: Post-secondary enrolment, 17-30 years of age

Term: July 9 – August 31, 2018

Application deadline: June 1, 2018

Position Overview

The role of the OIW is to assist the Program Director and/or Operational Assistant and Warehouse Manager to co-ordinate and manage key operational warehousing duties at MHO: FB including donor and client relations, and volunteer liaison. From time to time, the OIW will also assist in duties related to maintaining administrative operations. The OIW must adhere to Matthew House Ottawa’s mission, vision and values statement (found at

Essential Job Functions:

Warehousing Duties

  1. Maintain a tidy and safe warehouse

  2. Establish delivery and pickup routing in consultation with Trucking coordinator and warehouse manager

  3. Load and unload delivery truck following OH&S procedure

  4. Assist drivers and movers with furniture pick-ups and deliveries

  5. Maintain inventory records of furniture coming in or leaving MHO:FB

  6. May include driving cube truck as required.

Donor Relations

  1. Attend to donor enquires providing them with information on MHO:FB and services

  2. Accurately identify acceptable furniture and household goods at time of pick-up or during drop offs to MHO:FB

  3. Confirm pick-up dates to donors requesting service

Client Relations

  1. Answer general enquiries from those wanting to receive furniture

  2. Serve families coming in to receive furniture

Volunteer Liaison

  1. Work with volunteers to ensure smooth operations

Other duties

  1. May be expected to assist with administrative duties from time to time

  2. Attend to other tasks as per the instructions of supervisors

Essential requirements


  • Valid “G” driver’s license

  • Clear Police Records Check

(NB MHO: FB can provide successful applicant with a letter to present to Ottawa Police Service for Police check)


  • Full-time enrolment (or proof of) in a post-secondary program for the coming academic year

  • Proof of enrolment in a post-secondary program for the previous academic year


  • Organization, effective communication, time management, computer literacy (MS Microsoft Office and google docs) and cultural sensitivity. High level of fluency in English (written and spoken) essential.

Highly desirable


  • Fluency in multiple languages an asset (especially French/Arabic).


  • Warehousing duties, experience working with marginalised population groups


Working conditions:

  • Lifting of heavy objects, fluid work environment

Please send a cover letter addressing all essential requirements, resume and 3 current references (please include telephone number and email of contact) to David Botha, Program Director Furniture Bank at

Closing date for applications is June 1, 2018. Successful candidates should not expect to hear back from MHO: FB regarding an interview until after this date.